Must Reads Archives - Page 6 of 6 -

Customer Service, Must Reads, Social Media, Technology December 16, 2015

Request Uber Ride From Your Facebook Messenger

It’s now possible for one to request an Uber ride right from their Facebook messenger app. The Messenger app will now actually show a car icon above the spot where you type messages, and will…

Customer Service, Must Reads October 23, 2015

You Didn’t See This Coming? Well, This is How to Deal With Angry Customers

Angry customers don’t always follow the stereotypical behaviors of a raised voice, shouting, blaming you for the situation or demanding more than is reasonable. In fact, these are the easy ones to deal with as…

Must Reads October 8, 2015

Swallowing Your Pride Occasionally Can Never Choke You

If you’re an independently minded woman like me (and Martha Karua), it can be hard to ask others for help when you transition into what you truly want to do. Often we feel like we…