Social Media - Kendesk Digital

Social Media February 16, 2023

Which Social Media Pays The Most?

Social media has become an integral part of our daily lives, providing us with the opportunity to stay connected to our friends and family, as well as giving us access to a wealth of information….

Customer Service, Technology September 7, 2022

Challenges Technology Has Presented To Customer Relations In Kenya

The customer loyalty and retention field has been changing rapidly and is most likely to accelerate within the next few years. These changes have made companies change their outlook on customer relations and now view…

Social Media June 7, 2022

How Does Social Media Really Affect Us?

Social media is now a very important part of our lives. There is no doubt that now the world can’t live without it more than ever. If at all there is any downtime in any…

Customer Service, Social Media October 1, 2021

Social Media For Customer Advocacy

Have you ever noticed that when you talk about a restaurant you recently visited, everyone around the office is all ears? Or that when your friend upgrades his/her phone, you want to know all about…

Social Media September 9, 2021

Building Your Personal Brand with Social Media

Do you want to stand out from the rest of the crowd? Social media is a great way to develop a personal identity, establish a reputation and stand out in your industry. Now, because of…

Customer Service, Social Media July 14, 2021

7 Reasons Why You Need a Social Media Management Tool

Companies and people are taking to Google to find the best “social media management tools” to help them keep up. Do consumers understand the actual point of social media tools and how can they help…

Social Media February 23, 2021

10 Content Ideas to Spruce Up Your Social Media

Different brands are joining social media everyday, as they have come to the realization that that is where the customer is. However, as many of them join this fast-moving media, some of them lack the…

Social Media August 18, 2020

5 Creative Content Ideas To Post On Social Media For A Home Decor Business.

Brands and businesses are working day and night to be present on mainstream social media. But they often forget there mere presence is not enough. They need to be visible and grab their audiences attention…

Social Media April 8, 2020

How Social Media Has Shaped The Spread Of COVID-19 Information and Misinformation.

Social media has become an essential tool in our lives, especially now that we cannot go round visiting friends and hanging out outside. Social media has managed to keep us sane while keeping us well…

Business, Social Media, Startups February 11, 2020

4 Tips For Boosting Your Ecommerce Sales In Kenya

Since the advent of the Internet, almost all trading activities have an aspect of the online space incorporated in them. This has led to the rise of ecommerce sites especially here in Kenya where a…

Social Media October 14, 2019

5 Sure Tips To Make Boosted Posts on Facebook Work For Your Business

With so many businesses in Kenya choosing to take advantage of the power of digital marketing, it is important to learn how to do it right. Top among the platforms that businesses advertise on and…

Customer Service August 21, 2019

Social Media Customer Support : A Case Of Kenyan Banks

Social media is playing a major role in enhancing customer service experience for banking and non-banking institutions. Social media is no longer a digital channel for just “socializing” but it’s one of the most powerful digital…

Social Media June 14, 2019

Ever considered an Online Life without Social Media Metrics?

Sometimes Social media may feel like a death carousel, and you just can’t stomach the constant notifications. You just want off. From the constant banter between political big wigs on twitter, your friend’s live feeds…