Social Customer Care - Kendesk Digital

Customer Service, Social Media October 1, 2021

Social Media For Customer Advocacy

Have you ever noticed that when you talk about a restaurant you recently visited, everyone around the office is all ears? Or that when your friend upgrades his/her phone, you want to know all about…

Social Media, Youth July 22, 2016

BAKE To Hold Blogging And Social Media Training In Machakos

Kenya has had its own share of arrests and prosecutions of online communicators, including bloggers. In April, a blogger was been arrested for “peddling falsehoods about banks” amid efforts by the Central Bank to clean…

Customer Service, Social Media November 2, 2015

Kenyan Brands Embracing Social Customer Care

Kenyan companies are increasingly taking to social media platforms to address customer care concerns and promote their corporate social responsibility projects.With rapidly expanding internet access, there is now a critical mass of Kenyan consumers who…