KCB Bank - Kendesk Digital

Customer Service October 4, 2019

Customer Service Survey: KCB M-PESA

KCB M-PESA is a mobile based banking service available to over 19 million M-PESA users’ country wide. The service was launched in 2015 and since then it has been on an upward spiral, with over Ksh300…

Customer Service August 21, 2019

Social Media Customer Support : A Case Of Kenyan Banks

Social media is playing a major role in enhancing customer service experience for banking and non-banking institutions. Social media is no longer a digital channel for just “socializing” but it’s one of the most powerful digital…

Business, Startups, Youth September 21, 2016

KCB Lions’ Den Season 1 To Premiere On 26th September 2016

Finally, the biggest entrepreneurship show in Sub-Saharan Africa, the KCB Lions’ Den, will premiere on 26th September 2016 on NTV at 8.00 pm. The show which is part of the Ksh 50 billion 2jiajiri initiative…

Technology, Youth March 31, 2016

University Of Nairobi Partners with KCB to ease admission of self-sponsored students

Early this month, University of Nairobi automated admission applications for self-sponsored students following the launch of an online application system that will see the entire admission process fully automated In this regard, Kenya Commercial Bank…