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disadvantages of chat bots

Customer Service January 14, 2021

5 Reasons why you should use Live Chat to Improve Customer Satisfaction

Customer satisfaction is the holy grail of customer service. Research shows that 78% of consumers will not do repeat business with a company if they go through just one single poor customer service experience. That’s…

Technology February 9, 2018

5 Reasons Why Investing In AI Powered Chat Bots May Be A Bad Idea For Business

One of the most important prerequisites of running a successful business in 2018 is round the clock availability of a company to their customers. This requirement can best be fulfilled by AI (Artificial intelligence )…