Customer Service - Kendesk Digital

Customer Service February 8, 2018

3 Top Customer Service Challenges Brought About By Technological Advancements

While the advancement in technology may have its merits, unfortunately the capabilities brought by new technology have introduced some new kind of customer service challenges. Technological advancement in the past several decades has revolutionized many…

Customer Service January 31, 2018

Five Major Sacrileges In Customer Service

I bet you can vividly remember all the instances you have received unsatisfactory (or a completely horrible) customer service experience from a company. I can confidently wager this bet because unfortunately poor customer service is…

Customer Service January 24, 2018

Behaviors Customer Service Agents Should Avoid In 2018

Customer service is one of the most emotionally demanding jobs in the market today. This is especially so for customer service agents dealing with calls and text messages. Customer service is generally considered to be…

Customer Service January 17, 2018

Importance Of First Impressions In Customer Service

Christmas is that time of the year when we all want is to make merry and enjoy the beautiful things life has to offer. As a family, we decided to take a drive to Olepolos…

Customer Service January 10, 2018

5 Customer Service Leads To Guarantee Your Business A Competitive Edge In 2018

Everything is changing about how we do our businesses, irregardless of the industry. The modus operandi of running the business is changing as well. For a business to succeed it must be dynamic and willing…

Customer Service November 29, 2017

This Is How Poor Customer Service Is Costing Your Business

Poor customer service is costing your business more than you think. Things like not acting on customer problems, not acting promptly, poor attention or inexperienced agents constitute poor customer service. And now with the emergence…

Customer Service October 7, 2017

Customer Service Week: The Evolution Of Customer Support

It was just the other day that customer support only included phone calls and talking to customers with a smile on your face. Now customer support includes a wide range of activities, including helping the…

Customer Service October 2, 2017

Customer Service Week 2017 : The Kenyan Customer Service Landscape

Today marks the beginning of the Customer Service Week. For some organizations, this is a time to recognize and reward loyal customers while others consider it a time to reflect on and review an organization’s…

Customer Service November 21, 2016

Customer-Centricity = Happy Customers = $

I would be lying if I said that I know of organizations that are fully customer-centric. In fact majority of the organizations I know of, both small and large are totally customer oblivious. Thinking like…

Customer Service October 8, 2016

This Is How Poor Customer Service Is Costing Your Business

Poor customer service is costing your business more than you think. Things like not acting on customer problems, not acting promptly, poor attention or inexperienced agents constitute poor customer service. Take the example of a…

Customer Service October 3, 2016

Customer Service Week 2016 – Service Champions

Are you ready for National Customer Service Week 2016 ? The event-filled customer focused week kicks off today and runs till 7th October. Customers play an important role in any organizations. Actually, they pay everyone’s…

Customer Service August 16, 2016

Great Customer Service Experience = $

Everyone at one point has had a customer service experience that either left them happy or disappointed. Criticism due to poor customer service is usually a bitter pill to swallow but today with the increase…

Customer Service, Social Media June 6, 2016

How Airtel Kenya Has Managed To Be The Top Social Media Brand In Africa

How Airtel Kenya Has Managed To Be The Top Social Media Brand In Africa Kenya has one of the most vibrant tweeps called #KOT. Ranked fourth in Africa, they are known to be very vocal…