Customer service expectations have been rising over the years and consumers are now looking to brands to create a seamless experience that spans the physical part of the business to the Facebook timeline. 69% of…
More often than ever, we tend to focus on larger problems and bigger challenges while trying to improve the overall customer experience of an organization. The issues considered as minor are usually overlooked and can…
I bet you can vividly remember all the instances you have received unsatisfactory (or a completely horrible) customer service experience from a company. I can confidently wager this bet because unfortunately poor customer service is…
Customer service is one of the most emotionally demanding jobs in the market today. This is especially so for customer service agents dealing with calls and text messages. Customer service is generally considered to be…