Chatbots - Kendesk Digital

Apps, Business, Social Media March 5, 2019

3 Opportunities Businesses can expect from Facebook Integration

Late last month, The Facebook CEO Mark Zuckerberg announced his intention to integrate his company’s messaging services, WhatsApp, Messenger and Instagram direct messages into one. This consideration would be done in an effort to make…

Customer Service, Social Media November 1, 2018

Leveraging Facebook Bots in Workplace to enhance Online Marketing

Advancements in technology have paved way for the use of digital assistants in online marketing efforts. Many people are increasingly getting connected to chatbots as the first point-of-interaction with various businesses. While chatbots have traditionally…

Business, Customer Service September 5, 2018

Leads ChatBot Kenya is Working Towards a Solution for Poor Customer Support in the Country

Kenyan customer service has acquired a bad rep over the years. Bad customer service especially when it comes to customer support is a norm in country. Kenyans have fervently expressed their displeasure at poor customer…