Kendesk Digital – Page 52 – Technology Trends & Reviews

Customer Service, Social Media November 2, 2015

Kenyan Brands Embracing Social Customer Care

Kenyan companies are increasingly taking to social media platforms to address customer care concerns and promote their corporate social responsibility projects.With rapidly expanding internet access, there is now a critical mass of Kenyan consumers who…

Business, Social Media October 27, 2015

Social Media And Growth of Small Businesses in Kenya

Despite the growing popularity of social media, and our dependency on sites like Facebook and Twitter for information, some businesses have still been hesitant to jump aboard. There’s skepticism around its effectiveness for local small businesses….

Customer Service, Must Reads October 23, 2015

You Didn’t See This Coming? Well, This is How to Deal With Angry Customers

Angry customers don’t always follow the stereotypical behaviors of a raised voice, shouting, blaming you for the situation or demanding more than is reasonable. In fact, these are the easy ones to deal with as…

Must Reads October 8, 2015

Swallowing Your Pride Occasionally Can Never Choke You

If you’re an independently minded woman like me (and Martha Karua), it can be hard to ask others for help when you transition into what you truly want to do. Often we feel like we…