Customer Service – Page 3 – Kendesk Digital

Customer Service September 20, 2018

Leveraging Sales Contests to Improve Customer Experience (CX) in Your Organization

In a world proliferated with content and information, the customers are now more informed than ever. As a result, there has been a shift in the balance of power in the brand-consumer relationship. Customer experience…

Business, Customer Service September 5, 2018

Leads ChatBot Kenya is Working Towards a Solution for Poor Customer Support in the Country

Kenyan customer service has acquired a bad rep over the years. Bad customer service especially when it comes to customer support is a norm in country. Kenyans have fervently expressed their displeasure at poor customer…

Customer Service July 10, 2018

Focus On These Two elements To Promote Positive Employee Experience

Over the past years, many organizations have been focusing their attention time and resources towards improving the customer experience. However new reports indicate that businesses are shifting their attention in wards, giving priority to employee…

Customer Service June 28, 2018

Why some Businesses Are Against The Customer Delight Marketing Strategy

Have you seen some video ads of a particular company surprising their customers with a bag of goodies when they least expect? You probably have because such videos have been doing rounds on the media…

Customer Service June 8, 2018

Customer Service Practices to Ensure high Customer Retention for Your Business in 2018

In our current cut- throat business world, ensuring high customer retention is the only sure way of growing sales and profitability for your company. The best means to retain existing customers and to ensure impeccable…

Customer Service, Technology May 17, 2018

How Retailers Can Leverage Geo-Location Data to Improve Customer Experience

Have you realized that almost everywhere you turn these days you are greeted with a push notification message on your smartphone with either a new service offering to enhance your life by prompting you to…

Customer Service April 7, 2018

Cheap Customer Appreciation Strategies to Promote Customer Loyalty

Keeping the customers happy is one of the golden rules of customer service. Everyone feels nice when they are appreciated especially the customers to a business. In the eyes of the customers, it’s all about…

Customer Service, Social Media March 25, 2018

How Social Media Customer Service Can Impact Your Business

Social media customer service can have a very strong impact on the running’s of a business. When properly utilized it can greatly promote customer expenditure, improve efficiency as well as generate data that improve the…

Customer Service March 16, 2018

Leveraging Bulk SMS to Enhance Customer Service

Experts have fervently emphasized just how customer service is important to both small and big businesses. The quality of that service can also either enhance or completely degrade customer brand loyalty and the whole business…

Customer Service March 4, 2018

Here Is Why Customer Service Can Never Be Fully Automated

Automation technologies such as machine learning, AI and robotics play an increasingly important role in our everyday lives. The potential effect on the workplace has become a major focus of research and public concern. People…

Customer Service February 26, 2018

How Customer Service Agents Can Politely Decline Advances From Smitten Customers

In the world of customer service, building a rapport with the customer is one of the most important things to an agent. However, in the process of creating a good rapport, some customers could misconstrue…

Customer Service February 8, 2018

3 Top Customer Service Challenges Brought About By Technological Advancements

While the advancement in technology may have its merits, unfortunately the capabilities brought by new technology have introduced some new kind of customer service challenges. Technological advancement in the past several decades has revolutionized many…

Customer Service January 31, 2018

Five Major Sacrileges In Customer Service

I bet you can vividly remember all the instances you have received unsatisfactory (or a completely horrible) customer service experience from a company. I can confidently wager this bet because unfortunately poor customer service is…