Ngigi Suleiman, Author at Kendesk Digital

COVID-19 February 8, 2021

The COVID-19 Trajectory in Africa over the Last One Year – Statistics and Numbers

The world has been grappling with the unprecedented COVID-19 health pandemic for almost a year now. According to data from The Coronavirus App, As of Tuesday, February 2, 2021, Covid-19 infected 104,117,862 people (+405,882). So far,…

COVID-19, Social Media January 26, 2021

COVID-19 Coverage by the Media and its Effects on Human Behavior

News of the COVID-19 outbreak spread worldwide in a dangerously fast pace due to the swift advancement in technology and communication platforms. Due to the variability and vastness in different media types, the media played…

COVID-19, Lifestyle January 21, 2021

Strides Made in the COVID-19 Vaccine Research and Development.

The year 2020 will go down in history books as the year in which a new deadly coronavirus brought the world to a standstill. After the WHO declared that a previously undescribed human coronavirus (SARS-Cov-2) had spread…

Technology August 26, 2019

Ambitious,Unusual and Exciting Future Tech to Expect in the Near Future

Mankind is a creature of progression. Over the years, researchers, scientists and designers from around the world have been coming out with new innovations in a bid to simplify our lives and make it more…

Apps, Technology August 19, 2019

Personal Safety Apps Every Kenyan Urbanite Should Have

In today’s day and age, many urban dwellers are forced to endure many dangerous situations as they go about their daily routines. At a time when the country is experiencing harsh economic times there has…

Apps, Security, Technology August 16, 2019

Are Health Apps Susceptible to Medical Data Breach?

The proliferation of smartphone usage and the adoption of internet based medical care has helped provide Kenyan citizens with access to basic health care information and consultancy services though medical health apps. Now more than…

Lifestyle, Social Media July 1, 2019

Why “Sabotage Members” on Facebook Groups are a Headache for Admins

Over the last few years, it’s becoming increasingly difficult for digital platforms like Facebook – to stay ahead of spammers and those looking to misuse their tools for unintended purposes. Almost every day mischievous online…

Business, Customer Service June 24, 2019

How to Foster a sense of Belonging at work for your Employees

Besides customer satisfaction, employee satisfaction is an equally important factor for the success of any business. Many purport that employee satisfaction plays a part in employee goal achievement, employee motivation and positive morale in the…

Business, Social Media June 20, 2019

Brand Feuds are Entertaining but they are Also a Goldmine for Social Media Marketing

Data archives are replete with stories that proclaim history is built from feuds. The Mau Mau fought for land and freedom, the two major ethnic tribes in Kenya got caught up in Ethnic violence over…

Social Media June 14, 2019

Ever considered an Online Life without Social Media Metrics?

Sometimes Social media may feel like a death carousel, and you just can’t stomach the constant notifications. You just want off. From the constant banter between political big wigs on twitter, your friend’s live feeds…

Business, Startups June 12, 2019

The Nairobi UxP Conference 2019: Driving Product Innovation in Emerging Markets

What is design thinking & how do we apply it to tech and socio-economic challenges? How can we better understand our users? What does it mean to build products customers love? How can we continue…

Gadgets, Social Media, Technology June 1, 2019

What you Need to Know About Television Online Sales

Television sets are some of the best gifts that anyone can receive. It is a great gift for all occasions from birthdays, to Christmas and gradations. But buying a Television set, for a spouse, a…

Customer Service May 27, 2019

Telephone Etiquette Tips to Insure Consistency and Professionalism in Your Organization

One of the critical ingredient to making a positive first impression for a business is Telephone etiquette. It is very important that anyone with access to your clients by phone -be it the receptionist or…

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Articles by Ngigi Suleiman