Restaurants and Hotels on the Spot Over Bad Customer Service

I am a firm believer in equality, as you never know when you will be at the receiving end of any injustice. Life is unfair and if you pretend you are immune to every wrong thing in society, you might just find yourself at the receiving end. You know that quote that says,

First, they came for the socialists, and I did not speak out—because I was not a socialist. Then they came for the trade unionists, and I did not speak out— because I was not a trade unionist. Then they came for the Jews, and I did not speak out—because I was not a Jew. Then they came for me—and there was no one left to speak for me.

This quote is very relevant to every aspect of our lives. We often ignore a lot of injustices that businesses do to customers just because it isn’t us or somebody we know. Jackson, do you remember that time when you didn’t speak up when your fellow passenger was being thrown out of a ‘matatu’ just because they wanted to stick to COVID19 set protocols on social distancing? This is just one case of such injustices that go on undisputed by us and our neighbors.

A lot of businesses have been reported to have an “I don’t care” attitude towards customers as most customers never really complain about bad customer service. Most choose to keep quiet and never do business with the said business again. But to me, I find it better if customers choose to speak up as it will help prevent other people from experiencing the same. Recently, the Urban Gourmet was highlighted for doing just that by a disappointed client. But they are not the only ones.

It has been a few years now since businesses started appreciating the importance of giving customers great customer service. But it is rather unfortunate that we still have a long way to go in ensuring most clients get that well-deserved great customer service experience. Just recently, I visited the Serena Hotel for some brunch with my girls. True to my calling, I had to order an Uber so that I arrive in style, ready to spend my dollars, omera!

Unfortunately, I forgot my face mask in the uber making my grand entrance into the hotel impossible. The guards at the entrance were right to stop me as we are in the middle of a pandemic but the lack of understanding is what made me annoyed. I explained to them my situation but they seemed not to hear a thing. I even suggested if I could buy a face mask from there but they were quick to turn me away. I just had to brace myself and walk out of the premises without spending a cent and feeling utterly disappointed.

We all understand that face masks are a must but sometimes things happen and hotels should be able to provide guests alternative solutions. It wasn’t as if I would eat my food with my face mask on. Hotels should at least sell face masks to not turn away customers.

After that experience, I also saw a Facebook user complain of the same. I felt tagged, check it out:

Whether you are ordering online or at a physical location, great customer service is paramount. Getting your food delivered late or canceled in either situation leaves a bad taste. The Glovo app has unfortunately made it on the bad boy list this time around. Many of their customers are complaining of late and canceled food deliveries. Which is very inconvenient for anyone who is hungry and is waiting for food to be delivered. Here are some bad experiences:

Customer service to us is something that is very precious and is something that we want to be instilled in organizations and businesses. At Kendesk, we long for a time when they will be few to no cases of bad customer service. But since businesses don’t want to put their best foot forward in ensuring all their clients get the best treatment, we will continue to highlight such bad instances. As a business owner, you should always be on the lookout trying to prevent bad customer service as reviews spread faster than wildfire.



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