The Microsoft Dynamics Customer Relationship Management solution was released in March this year for businesses looking to maximize their sales opportunities through enhancing customer interactions.
Have you ever imagined losing your clients’ contact information after a very long time of gathering them? Or rather imagine a scenario where you don’t have continuity in your customer interactions such that you can’t recall who the clients are if they used a different communication channel. You don’t have to worry anymore because the CRM creates a centralized repository of customer data that can be accessed from outlook.
A business involves different functions like customer service, marketing and sales running simultaneously and all of these need to function together in one place. When you consider the impact it has on your overall customer service experience, you need a powerful CRM solution where everything crucial to developing, improving, and retaining your customer relationships is stored.
Customers are now interacting with businesses from different channels including and not limited to phone calls, sms, email, web chat, social media etc. All these create discontinuity in customer interactions and only a powerful CRM solution like the Microsoft Dynamics CRM can integrate all these into a single platform helping businesses respond to their customers better and with more personalized experiences.
Microsoft Dynamics CRM Solution Helps You To;
- Find and develop customer relationships.
- Develop leads
- Cultivate and maintain customer relationships
- Track Sales Opportunities
- Analyze Data
- Nurture Contacts
- Maintain continuity of customer relationships
Microsoft Dynamics CRM encompasses all of the best practices of CRM, with the flexibility, familiarity, and functionality you would expect from Microsoft. It’s a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones.
From Outlook, employees will access Microsoft Dynamics CRM sales, marketing, and customer-service modules to make sales decisions, market products and get strategic views of the business.
There’s no excuse for poor customer service when you have the Microsoft Dynamics CRM.